SUPPLY CHAIN and LOGISTICS TERMS and GLOSSARY Part- III

Pallet Jack: Material handling equipment consisting of two broad parallel pallet forks on small wheels used in thewarehouse to move pallets of
product, but not having the lifting capability ofa forklift. It may be a motorized unit guided by an operatorwho stands on a platform; or it may be a
motorized or manual unit guided by an operator who is walking behind or beside it. Comes as a "single" (one pallet)or "double" (two pallets).
Pallet Rack: A singleor multi-level structural storage systemthat is utilized to support high stacking of single items or palletized loads
PO: Purchase Order
POD: Proof ofDelivery
Point-of -Purchase (POP): A retail sales termre ferring to the area where a saleoccurs, such as the checkout counter. POP is also used to refer to the
displays and other sales promotion tools located at a checkout counter.
Point of Sale (POS): 1) The time and place at which a sale occurs, such as a cash register in a retail operation, or the order confirmation screen in an
on-line session. Supply chain partners are interested in capturing data at thePOS, because it is a true record of the sale rather than being derived from
other information such as inventory movement. 2) Also a national network of merchant terminals, at which customers can use client cards and
personal security codes to make purchases. Transactions are directed against client deposit accounts. POS terminals are sophisticated cryptographic
devices, with complex key management processes. POS standards draw on activity-based management (ABM) network experiences and possess
extremely stringent security requirements.
Proof of Delivery (POD): Information supplied by the carrier containing the name of the person who signed for the shipment, the time and date of
delivery, and other shipment delivery related information. POD is also sometimes used to refer to the process of printing materials just prior to
shipment (Print on Demand).
Rack: A piece ofequipment which is used to store materials off of the floor. Racks will typically have shelves, but may be designed to holdmaterials
vertically such as lengths ofpipe ofmetal bar stock.
Racking: The activity ofplacing materials onto a rack. May also refer to hardware which is used to build racks.
Return Material Authorization or Return Merchandise Authorization (RMA): A reference number produced to recognize and give authority
for a faulty product to be returned to a distribution center or manufacturer. This form typically needs to be accompanied by aWarranty/Return, which
helps the company identify theoriginal product and the reason for the return. The RMA number often acts as an order for the work required in repair
situations, or as a reference for credit approval.
Reverse Logistics: A specialized segment of logistics focusing on the movement and management of products and resources after the sale and after
delivery to the customer. Includes product returns for repair and/or credit.
SCE: Supply Chain Execution
SCEM: Supply Chain Event Management
Stock Keeping Unit (SKU): A category of unit with unique combination of form, fit, and function (i.e. unique components held in stock). For
example, if two items are indistinguishable to the customer, or if any distinguishing characteristics visible to the customer are not important to the
customer, so that the customer believes the two items to be the same, these two items are part of the same SKU. As a further illustration consider a
computer company that allows customers to configure a product from a standard catalogue components, choosing from three keyboards, three
monitors, and three CPUs. Customers may also individually buy keyboards, monitors, and CPUs. If the stock were held at the configuration
component level, the company would have nine SKUs. If the company stocks at the component level, as well as at the configured product level, the
company would have 36 SKUs. (9 component SKUs + 3*3*3 configured product SKUs. If as part of a promotional campaign the company also
specially packaged the products, the company would have a total of72 SKUs.

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